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Frequently Asked Questions
How can I confirm the product quality before ordering?
For in-stock standard products, free samples are available upon request. You only need to cover the shipping costs. For OEM customized products, we produce according to your exact specifications for your final confirmation.
Do you provide custom OEM services?
Yes, we can formulate raw ingredients as required and provide professional processing for various dosage forms including capsules, tablets, and liquids.
What payment methods are supported?
We accept a variety of secure methods including Telegraphic Transfer (T/T), Cryptocurrencies (USDT, USDC, BTC), Western Union, business account transfers, and PayPal.
What is the typical lead time for delivery?
Small orders are typically processed and shipped within 3 days. For bulk orders, the lead time is generally between 7 to 10 days.
How do you handle after-sales service?
We prioritize reliable quality and customer satisfaction. If the quality does not meet the agreed standards, we provide a professional review process which includes immediate full refunds and compensation where applicable.
How can I place an official order?
Once the specifications and terms are confirmed by both parties, you may issue a Purchase Order (P/O), and we will provide a formal Proforma Invoice (PI) for your payment processing.