❓ Frequently Asked Questions
1. How to contact us?
You can chat with us online via Trade Manager. You can select the products you are interested in and send us an inquiry or email. You can also contact our support team directly for an immediate reply.
2. How to confirm product quality before placing an order?
For in-stock standard products, you can apply for free samples (shipping costs apply). For OEM customized products, we will produce according to your specifications and requirements for your confirmation before bulk production.
3. Do you provide OEM services?
Yes. We can formulate raw ingredients as required and provide processing for capsules, tablets, liquids, and other dosage forms to meet your specific needs.
4. What payment methods do you accept?
We accept Telegraphic Transfer (T/T), cryptocurrencies (USDT, USDC, BTC), Western Union, business account transfers, and PayPal.
5. What is the lead time and after-sales policy?
Small orders are shipped within 3 days, and bulk orders within 7-10 days. We guarantee 100% top-quality products; if quality is not up to standard, we provide full refunds and immediate compensation.