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Frequently Asked Questions
How to confirm product quality before placing an order?
For in-stock standard products, you can apply for free samples. You only need to pay the shipping fee. For OEM customized products, we will produce according to your specifications and requirements for your confirmation.
How to place an order?
After confirmation between both parties, you can provide a Purchase Order (P/O), and a Proforma Invoice (PI) will be issued for you.
Do you provide OEM services?
Yes. We can formulate raw ingredients as required and provide processing for capsules, tablets, liquids, and other dosage forms.
What payment methods are accepted?
We accept Telegraphic Transfer (T/T), cryptocurrencies (USDT, USDC, BTC), Western Union, business account transfers, and PayPal.
What is the lead time for shipping?
Small orders will typically be shipped within 3 days, while bulk orders are processed within 7-10 days.
What is your after-sales service policy?
We guarantee that all products are 100% top-quality. If the quality is not up to the agreed standard, we provide a full refund and compensation immediately.