💡 Frequently Asked Questions
How to confirm product quality before placing an order?
For in-stock standard products, you can apply for free samples. You only need to pay the shipping fee or arrange a courier to pick up the samples. For OEM customized products, we will produce according to your specifications and requirements for confirmation.
How do I place an order?
After confirmation between both parties, you can provide us with a Purchase Order (P/O), and we will issue a Proforma Invoice (PI) for you to proceed.
Do you provide OEM services?
Yes. We can formulate raw ingredients as required and provide processing for capsules, tablets, liquids, and other dosage forms tailored to your needs.
What payment methods are accepted?
We accept various secure methods including Telegraphic Transfer (T/T), cryptocurrencies (USDT, USDC, BTC), Western Union, business account transfers, and PayPal.
What is the expected lead time?
We prioritize speed. Small orders are typically shipped within 3 days, while bulk orders generally take between 7-10 days for processing and dispatch.
What guarantees do you provide for after-sales service?
We promise top-quality products as the foundation of our business. If the quality is not up to standard, we provide a full refund and immediate compensation. Your satisfaction is our motivation.